Shipping & Returns

We want you to love your Promads piece. Here's how shipping and returns work.

Shipping

Orders are dispatched within 3–5 business days for in-stock items, or 2–4 weeks for made-to-order pieces. Shipping is complimentary across Australia.

Returns

Unworn items in original packaging may be returned within 14 days of delivery for a refund or exchange. Made-to-order and engraved pieces are final sale unless faulty.

Faulty Items

If your item arrives faulty, contact us within 7 days with photos and your order number and we'll arrange a repair, replacement or refund.