Frequently Asked Questions

Currently we ship within Australia. Reach out via our Contact page if you're located elsewhere — we may be able to arrange something.

Made-to-order pieces typically take 2–4 weeks to craft before shipping. Product pages note when an item is made to order.

Yes — see our Shipping & Returns policy for full details on our return window and process.

Most rings can be resized within a reasonable range. Get in touch with your order number and we'll advise on options.

Use our Book an Appointment page to request a date and time — we'll confirm by email within one business day.

Not directly through the website. Once you submit an order or quote request, our team will contact you to confirm details and arrange secure payment.